POLICIES AT INSPIRE ECO

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At Inspire eco, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies with a summary of how we are implementing them. If you would like a full copy of any of the policies below, or, can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

DELIVERY & PACKAGING

Inspire Eco will dispatch orders Monday - Saturday excluding bank holidays. 

Order before 2pm and your order will be dispatched the same day. Otherwise orders will be dispatched next working day.

Unfortunately at this time we are unable to offer international shipping. 

Royal Mail First Class Delivery standard shipping cost- £3.99

Free delivery on all orders over £50

Packaging - We aim to be as eco-friendly with our packaging as we are with our products, so we only use recycled, climate neutral, biodegradable, plastic free and sustainable boxes. Our tape is also 100% biodegradable, plastic free and is made from recycled paper. In our boxes you may also find paper void filler or wood wool, both of which are also made from recycled paper, are plastic free and 100% biodegradable.

 

REFUNDS

To be eligible for a full refund, the item must be unused, unopened, and in the same condition you received it, including in the original packaging. We will accept items that are received within 14 days of purchase, however, if received after 14 days unfortunately, we will not be able to process your refund. 

There are a few items in our shop that are exempt from being returned such as perishables and sanitary products. 

In order to process your refund we will require you to send a receipt or proof of purchase along with your item. Please do not send your item back to the manufacturer. Once your item is received we will send you an email to notify you if we can successfully process your refund. If approved for a refund, a credit will automatically be applied to your original method of payment.


To return your item please email us at contact@inspireeco.co.uk and we will provide you the address to return the item to. You will be responsible for paying the shipping costs associated with returning the item, and please note these costs will be non-refundable.

 

PRIVACY POLICY

Inspire Eco abides by the General Data Protection Regulation (GDPR) and shares with you what personal information is collected and how it is stored when you visit our website. 


We collect your information when; you create an account, when you contact us through the details on our contact page, when you contact us to register for a subscription and/or when you a review a product. 


Inspire Eco will act as the 'Controller' of the personal information provided to us. We only collect basic personal information including; name, email address, address, telephone number, order history, social media name (if contact is made to us in this way). We do not collect any information from you that is not required to provide a service to you. No 3rd party will have access to your personal information unless the laws allows them to. The majority of your information is used to process your order, with your address and name being shared with our courier company in order to deliver your goods to you. All relevant details will also be shared with the proper authorities in any case of fraud. Your details may also be used to contact you regarding product reviews and service improvements. Your details will also be used to share newsletters and marketing information with you, however you can opt out of this at any time. We do not keep any card details as these are all held by our third party provider PayPal. 

Should you wish to obtain the information we hold on you or to make a complaint about how we have handled our information please contact us at contact@inspireco.co.uk

 

T&CS

This website is operated by Inspire Eco. Anytime this website refers to "us", "we", or "our" we are referring to members of the Inspire Eco family. 

General Conditions - We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, sell, resell or copy any part of the service provided on this website without express written permission by us. Prices for our products are likely to change without notice. We also reserve the right to discontinue any product without notice if we feel the product no longer matches the values of Inspire Eco.


The Contract of Sale - Once an order has been placed you will receive an email acknowledging we have received your order. All orders are subject to acceptance by us, and are only accepted once the goods have been dispatched. The contract between you and Inspire Eco will only be formed once the items have ben dispatched. The contract will only relate to those goods that are dispatched. We reserve the right to cancel the contract between us if we have insufficient stock to fulfil the order or we believe there is a risk of a fraudulent transaction. If we do cancel your contract we will notify you by email and credit you back any funds owed to you. 

Questions about the T&Cs can be directed to contact@inspireeco.co.uk

 

MODERN SLAVERY

Inspire Eco has a zero tolerance approach to modern slavery, and are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our business dealings. 

Inspire Eco has overall responsibility for ensuring our policy complies with our legal and ethical obligations.